Test hero: A — Fans B — Armed AI C — Initiative D — North Star E — Brand Identity

The AI concierge platform

The most loved brands
don't have customers.
They have fans.

An AI concierge with memory, initiative, and autonomy — built to turn every customer into someone who stays for decades and brings their friends.

Book a demo → See how it works
7B+
Conversations / month
99.9%
Uptime SLA
200+
Enterprise customers
6
Channels, one memory

The gap

Your best people build fans.
Why can't your AI?

Your best people remember names, recommend against the wrong product, and follow up after a big trip. Your AI says "I'd be happy to help!" and forgets you by tomorrow.

Your AI today

Waits for a ticket.

Sends the same email to everyone.

Closes the ticket. Forgets the person.

Sounds like every other chatbot.

What builds fans

Remembers their story.

Surprises them with something personal.

Invests in the relationship.

Sounds like someone who works there.

The platform

This is how you build fans
at scale.

Memory that compounds. Intelligence that takes initiative. A voice that's unmistakably yours. Not a better chatbot — a different architecture.

Trust OS SOC2 · GDPR · HIPAA · ISO 27001
Autonomous Intelligence New
Steward
Initiative
Timing
Judgment
Opinions
Authority & Budget
Channels
ChatSMSEmailVoiceWhatsApp
For You Conversations Small gap
AI-initiated Customer-initiated
Memory Strong
IngestedExtracted
Brand Persona New
Voice & toneOpinionsExpertiseValuesAnti-patterns
Integrations
Cross-product APIsMCP signals
delight.ai — User Profile Live
JM
Jake Mitchell Loyalist
Colorado · Customer since Mar 2024 · 14 interactions across 3 channels
Trail runner 50K training Fair trade Size L Repair advocate
$2,340
LTV
↑ 95%
92
Score
Top 5%
$40
Invested
6.2x ROI
Overview
Memory
Conversations
Channels
Memory — extracted from conversations
Mar 14 · SMS AI-initiated
Prefers prepaid label over store drop-off. Nano Puff zipper starting to catch at 18 months.
Feb 2 · Chat AI-initiated
Switching to altitude runs for Leadville. Training at 8,000+ ft. Knee soreness on descents.
Jan 8 · Chat Customer
Nano Puff tight in shoulders at M → prefers L. Doesn't need Gore-Tex Pro for Front Range. Values function over premium.
AI — Next actions
⚡
Leadville race in 3 weeks
Send packing checklist via SMS
🔧
Repair follow-up
Nano Puff due back Friday — send care guide
🎂
Birthday Jul 15
Early access to new trail line — $8 budget
Gear
Nano Puff18 mo · In repair
R1 Air12 mo
Houdini8 mo
Storm102 mo
Channels
Chat 8 SMS 4 Email 2

AI-Initiated Conversations

The moments that turn customers
into fans.

Fans are made in the moments the AI decided to create.

A repair offer before a jacket fails. A birthday note that isn't a coupon. The concierge pulls signals from every connected system and decides this moment is worth creating.

M
Memory — knows their story. Not their ticket number — their preferences, goals, values, and history across every conversation.
I
Initiative — pulls signals from every connected system: order history, weather APIs, event feeds, loyalty data, browsing patterns, support history. Knows your jacket is 18 months old. Knows your race is in 3 weeks. Knows winter is coming to Colorado.
O
Opinions — recommends the right product, not the expensive one. Will talk them out of a bad purchase. That honesty is what earns trust.
A
Authority — comps a repair, holds a size, sends a birthday note. Small investments that make someone a fan for life.
Proactive AI-initiated conversation
AI
Hey Jake — your Nano Puff is coming up on 18 months. How's the zipper holding up? If it's starting to catch, we can repair it for free through Worn Wear. That jacket's got a lot more years in it.
Concierge · AI-initiated · lifecycle trigger
Actually yeah, the zipper's been sticking. I didn't know you could fix that. How long does it take?
Jake · 4m later
AI
Usually 6-8 days. I'll get it started — just drop it at any store or I can send a prepaid label. And while it's out, your R1 will cover you for those morning runs. Leadville training is going well?
Remembers his training, doesn't push a replacement
No one asked for this conversation. The AI knew the jacket's age, knew Jake's activity level, and decided a repair offer was the right move. Not a sale — stewardship. That's how fans are made.

Always present. Always a step ahead.

The concierge reads every signal — purchase history, weather, gear age, upcoming adventures — and reaches out on the right channel at the right moment. Memory follows everywhere.

delight.ai — Channel Sequence: Jake Mitchell
W
Web Chat Jan 8
Jake asks about the Storm10. Concierge checks fit notes, recommends L, talks him out of the Gore-Tex Pro.
Customer-initiated · Expert guidance
S
SMS Mar 14
AI-initiated: "Your Nano Puff is 18 months in — zipper holding up? We can fix it free." Jake replies yes. Prepaid label sent.
AI-initiated · Gear-age signal + warranty data
E
Email Mar 22
Repair complete. Care guide for maintaining DWR coating, personalized for Colorado conditions + link to local trail cleanup.
AI-initiated · Repair status + local weather conditions
S
SMS Jul 20
"Leadville is 3 weeks out! Altitude packing checklist attached. You've got everything you need — trust your gear."
AI-initiated · Event calendar + adventure profile

Armed vs. unarmed

An unarmed AI answers questions.
An armed AI builds relationships.

The gap between unarmed and armed is the gap between forgettable and unforgettable.

Everyone else

Knowledge base

Ticket queue

Agreeable

Waits for problems

Generic voice

Forgets you tomorrow

Delight

+ Memory that compounds

+ Initiative — lifecycle, calendar, context

+ Opinions — will say no

+ A budget — $xx/yr per customer, AI decides how to invest

+ Brand persona — IS your brand

+ Remembers forever

Beyond reactive

The industry built AI to react faster.
We built AI that decides when to act.

What everyone built

React faster

Customer has a problem → AI resolves it. Faster resolution. Higher deflection. This is table stakes now.

What Delight does differently

Take initiative

AI pulls signals from every connected system — order history, weather, events, browsing, loyalty — to start the right conversation at the right moment. No ticket needed.

Where we're going

Invest in relationships

AI doesn't just talk — it acts. Comps a repair. Holds a size. Sends a birthday note. A budget and the judgment to spend it wisely.

New north star New

From "how fast did we react and resolve"
to "did we make a fan?"

Measure incremental LTV lift with a holdout group. Customers with Delight concierge vs without.

delight.ai — Customer Lifecycle Dashboard · Last 30 days
Incremental LTV Lift
+34%
vs holdout (no concierge)
Revenue / Visit
$13.97
+186% vs holdout
Concierge Conv. Rate
10.89%
3.4x site average
Budget Deployed
$18.4k
of $25k · 6.2x ROI
Voice Fidelity
94
On-brand
Fan Tier Performance
SegmentConv %Rev/VisitMemoryConcierge Lift
Loyalist 20.7% $48.49 Deep +2.1x conv via concierge
Active 15.8% $32.77 Rich +1.8x session depth
Core 8.0% $13.78 Building Highest proactive upside
New 3.2% $4.89 Empty Memory-building priority

The concierge adapts per tier. Loyalists get AI-initiated investment. New customers get memory-building. One AI, different relationships.

Trust OS

Every conversation visible. Every decision auditable.
Every agent under your control.

Built on Sendbird's infrastructure — 7 billion conversations a month, 99.9% uptime. Full visibility, human oversight, and one-click control from day one.

Full observability

See every conversation, every decision, every escalation. Nothing is a black box.

Human oversight

Supervisors monitor live, intervene when needed, set hard guardrails on what the AI can and can't do.

One-click override

Any conversation, any agent, any moment. If something's wrong, you stop it instantly.

Scale-proven

7 billion conversations a month. 99.9% uptime. The infrastructure behind the world's largest messaging platforms.

SOC2 GDPR HIPAA ISO 27001

Stop building better support.
Start building fans.

See Delight running on a real customer journey. 30 minutes. No slides. Just the moment it clicks.

Book a demo →